The Transport Committee is launching an inquiry into the user experience of the Government motoring agencies. The purpose of this inquiry is to look closely at the experience motorists, hauliers, bus companies and others have when interacting with the Government's various motoring agencies and to make recommendations for improvements.
The Committee is interested in how the Government provides the following services:
The Committee would like to know:
“There are a number of changes being made to the Government’s motoring agencies, including the merger of DSA and VOSA and increased reliance on websites and email for delivering services. We want to hear what users think about the way these services are provided, so that we can make recommendations for improvement.”
We would be grateful to receive written submissions by Monday, 24 February.
Written submissions for this inquiry should be sent via theTransport Committee inquiry page.